Frequently Asked Questions

1. Most popular questions
This section includes our most popular questions, ones that get asked almost daily. Answers in this section are broad,
and discuss getting an account on eSnips, uploading and sharing files, and allowable files types and sizes.
1.1 Why haven't I received the confirmation email?
1.2 Can I change the email address I used to create my eSnips account?
1.3 How can I create a playlist?
more...
2. Share your passions: all about eSnips
eSnips is the one place to share and promote everything that matters to you! Read why eSnips is the best place to upload and share files with whoever you want, where you get everything you need to promote and sell your work. Learn what makes eSnips special, and why eSnips is free.
2.1 What is eSnips?
2.2 What do I get when I open an eSnips account?
2.3 What can I upload and share on my eSnips account?
more...
3. Starting out: registration and login
This section contains everything you need to know about getting your own account on eSnips: signing up, confirmation for your account, making sure your account stays active, opening multiple accounts, and closing your account.
3.1 Where do I sign up?
3.2 Why haven't I received the confirmation email?
3.3 During registration, why do I keep getting the 'mistyped letters' error message?
more...
4. Making sharing easier: the eSnips Uploader and Toolbar
Everything you need to know about the eSnips Uploader, which includes both a desktop application and a browser toolbar. The Uploader enables you to upload files to your eSnips account faster and more efficiently by allowing larger file sizes, multiple files, and even folders.
4.1 How can the Uploader help me upload files faster?
4.2 How do I download the Uploader and Toolbar?
4.3 What can I do with the Uploader and toolbar?
more...
5. Security
Explains the measures you can take to keep your content secure on eSnips and offers tips on choosing and maintaining your password.
5.1 Is my stuff secure, or can anyone access it?
5.2How can I be sure that only the people I want can see my stuff?
5.3 How do I choose a 'good' password?
more...
6. Folder disabling
Clarifies the circumstances under which your folders and other content may be disabled.
6.1 Why has my folder been disabled?
6.2 Which file(s) caused the disabling?
6.3 What does it mean when a folder of mine is disabled?
more...
7. Account disabling
Situations where your eSnips account may be disabled.
7.1 Why can't I login into my esnips.com account?
7.2 How can I re-activate my account?
7.3 Why has my account been disabled?
more...
8. Copyrights' do's and dont's
Wonder what actions you are permitted to do in connection with a video, or music, or a text document and what constitutes a copyright violation? Well, you should. First of all, it is the policy of eSnips, Ltd. to respect the legitimate rights of artists and creators of copyrighted works. Second, posting copyright infringing content can lead to the termination of your account. Finally, you could be sued for monetary damages if a copyright owner takes you to court. We hope you will work with us to keep our community a creative and legal experience for everyone. Here are some guidelines to help you determine whether posting material is legal or whether it infringes someone else's copyright.
8.1How To Make Sure The Content You Post Does Not Infringe
8.2Some Guiding Principles
8.3Fair Use - Using Some Copyrighted Content in Your Works
more...
Contact Our Technical Support
To ask a support question, fill the form below or E-mail us at support@esnips.com. You should receive a reply via e-mail.
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